Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, and postal address when you submit an enquiry or register an account.
• Search and property preferences — the types of properties, suburbs, and price ranges you browse or save.
• Communications — messages you send to agents or our team through the platform.
• Technical data — IP address, browser type, device identifiers, and pages visited, collected automatically via cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

• Respond to property enquiries and connect you with the relevant agent.
• Send property alerts, market updates, and newsletters where you have opted in.
• Improve and personalise your experience on the platform.
• Comply with our legal obligations and resolve disputes.
• Detect and prevent fraud or other misuse of our services.

3. Disclosure to Third Parties

We may share your information with:

• Real estate agents and agencies listed on our platform, when you make an enquiry about a specific property.
• Service providers who assist us in operating the platform (e.g. hosting, email delivery, analytics), bound by confidentiality obligations.
• Regulatory authorities where disclosure is required by law.

We do not sell your personal information to third parties.

4. Cookies and Tracking

We use cookies and similar tracking technologies to understand how visitors use our site, remember your preferences, and deliver relevant content. You can disable cookies in your browser settings; however, some features of the platform may not function correctly as a result.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our platform uses encrypted connections (HTTPS) and access controls to limit who can view your data. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Account information is retained while your account remains active and for a reasonable period thereafter.

8. Marketing Communications

If you have opted in to receive marketing emails, you may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We will process your request promptly.

9. Links to Third-Party Sites

Our platform may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated "Last updated" date. Your continued use of the platform after any changes constitutes your acceptance of the updated policy.

7. Access, Correction, and Deletion

Under the Australian Privacy Principles you have the right to access the personal information we hold about you and to request corrections where it is inaccurate, out of date, or incomplete. You may also request deletion of your information where we no longer have a lawful basis to retain it.

To exercise these rights, please contact us using the details below. We will respond within 30 days.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us at:

LuxuryProperty.com.au
Email: privacy@luxuryproperty.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).